Privacy Policy

Last Updated: June 26, 2025

At Serenity PsychRx, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and engage with our telehealth services. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information from you when you visit our website, schedule consultations, or interact with us in other ways. This may include:

Personal Information: Name, email address, phone number, date of birth, and other contact details.
Health Information: Medical history, diagnosis, treatment plans, prescriptions, and other health-related data necessary for providing services.
Payment Information: Credit card details and billing information, when applicable, for processing payments for services rendered.
Website Usage Data: IP address, browser type, pages viewed, and other information collected through cookies and tracking technologies.

How We Use Your Information

The information we collect is used to:

Provide telehealth services, including consultations, therapy, and medication management.
Communicate with you about your appointments, treatment plans, and other services.
Process payments for services rendered.
Improve our website and services based on usage data.
Comply with applicable legal and regulatory requirements.

How We Protect Your Information

We take your privacy seriously and implement a variety of security measures to protect your personal information. This includes:

Encryption: We use encryption protocols to secure sensitive data transmitted through our website and during telehealth sessions.
Access Control: Only authorized personnel have access to your personal and health information.
Data Retention: We retain your data only as long as necessary to provide services or as required by law.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

With Your Consent: We may share your information with third parties, such as other healthcare providers, if you give explicit consent.
Service Providers: We may use third-party service providers to assist with administrative tasks (e.g., payment processing), and these providers will have access to your personal information solely for those tasks.
Legal Compliance: We may disclose your information when required by law or to protect the rights, safety, or property of Serenity PsychRx, our users, or others.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal and health information we hold about you.
Correction: If you believe your information is incorrect, you can request corrections.
Deletion: You can request that we delete your personal information, subject to legal and regulatory requirements.
Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions in those communications.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your user experience, analyze trends, and gather demographic information. You can control cookie settings through your browser, but please note that some features of our website may not function properly if cookies are disabled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of this policy will reflect the most recent update. We encourage you to review this policy periodically to stay informed about how we are protecting your information.